Refund Policy

Last updated: June 6, 2026

This Refund Policy explains when refunds are available for our products and when they are not.

Because we sell digital, self-hosted software, including software delivered as a Docker image, refunds do not work the same way they do for physical goods.

General rule

All purchases are final once payment has been completed and the paid software, access, or license has been delivered or issued.

Digital delivery and self-hosted licensing do not allow a product to be returned in the same way as a physical item.

Why this policy works this way

We sell self-hosted software, including software delivered as a Docker image.

After delivery or license issuance, a customer may already have access to the software package, license, container image, documentation, or related materials. For that reason, an open-ended refund model does not apply to this product.

When a refund may be considered

A refund may be reviewed only in the following situations:

Duplicate payment for the same order

If you were charged more than once for the same order because of a payment issue, we may review the duplicate charge.

However, if the related license or licenses have already been activated, no refund will be issued.

Failed delivery caused by us

If payment was successful but we failed to issue the relevant license or provide the purchased access because of an error on our side, we may either correct the delivery issue or issue a refund.

Incorrect charge

If you were charged an amount that does not match the confirmed order, we may investigate and correct the difference, including by refund where appropriate.

If applicable law requires a refund in a particular situation, we will comply with that requirement.

When refunds are not available

Refunds are not available in situations like these:

  • you changed your mind after purchase
  • you no longer need the product
  • you purchased the product by mistake after successful delivery of the software or license issuance
  • you expected a feature, integration, or result that was not clearly described in the product description or documentation
  • you were unable to deploy the software in your own environment because of infrastructure, configuration, compatibility, or third-party issues outside our stated requirements
  • you decided not to use the product after receiving access or a license
  • the license has already been issued, except in the case of a duplicate payment for the same order that qualifies for review under this policy

Technical issues and support

If the issue is technical, contact us before treating it as a refund case.

Many issues that appear to be refund issues are actually deployment, environment, configuration, or setup issues that can be resolved through support.

Free version note

The free version of the product does not require an explicit paid license.

Because there is no paid purchase for that version itself, there is nothing to refund for free-version access.

How to request a refund review

If you believe your case qualifies for a refund review, email [email protected] and include:

  • your name
  • the email used for the purchase
  • the order or transaction reference
  • the date of purchase
  • the reason for the request
  • any relevant screenshots or payment evidence

Providing complete details up front helps us review the request more quickly.

How refunds are issued

If a refund is approved, it will be issued through the original payment method or payment channel used for the purchase, subject to Razorpay's processing rules and any banking delays outside our control.

Chargebacks

If you believe a charge is unauthorized, contact us promptly where possible before initiating a chargeback.

Fraudulent or abusive chargebacks may result in suspension of support, licensing-related services, or future purchases.

Changes to this policy

We may update this Refund Policy from time to time to reflect operational, legal, or product changes.

If we do, we will update the date at the top of this page.

Contact

Questions about this Refund Policy can be sent to:

Sojatia Infocrafts Private Limited
Email: [email protected]